TERM & CONDITIONS
Welcome to Siam Odyssey. By accessing our website, making a reservation, purchasing a treatment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read the following terms carefully before making a reservation.
GENERAL
Siam Odyssey provides massage, spa, and wellness services at its participating outlets in Batam, Indonesia.
These Terms & Conditions apply to all reservations and services made through our website, online booking system, WhatsApp, social media, third-party booking platforms, or directly at our outlets.
Siam Odyssey reserves the right to amend these Terms & Conditions from time to time. The applicable terms are those in effect at the time of your booking.
RESERVATIONS
Reservations are subject to availability and are not considered confirmed until confirmation has been provided by Siam Odyssey or through our authorized booking system.
Customers are responsible for providing accurate information when making a reservation, including:
– Full name
– Contact number
– Date and time of appointment
– Number of guests
– Selected treatment or package
Please check your booking details carefully. Siam Odyssey shall not be responsible for errors resulting from incorrect information provided by the customer.
We recommend that customers arrive 10–15 minutes before their scheduled appointment to allow sufficient time for registration and preparation.
PAYMENT
Payment requirements may vary depending on the booking channel, promotion, or type of reservation.
For bookings requiring advance payment, payment must be completed within the specified payment period. If payment is not received within the stated period, the reservation may be automatically cancelled or released.
A reservation is only guaranteed once the required payment has been successfully received and the booking has been confirmed.
Prices displayed on our website are subject to change without prior notice. However, the price applicable to a confirmed and paid booking will remain subject to the terms stated in the booking confirmation.
Any bank, payment gateway, currency conversion, or transaction fees charged by the customer’s bank or payment provider may be borne by the customer unless otherwise stated.
CANCELLATION & REFUND
Unless otherwise stated in a specific promotion or booking confirmation, payments for confirmed bookings are non-refundable.
Cancellation after payment has been made will not normally qualify for a refund.
No refund will be provided for:
– Late arrival resulting in reduced treatment time;
– Failure to attend the appointment;
– Cancellation after payment;
– Unused portions of a treatment or package;
– Voluntary discontinuation of a treatment after it has commenced.
Siam Odyssey may consider exceptional circumstances at its sole discretion. Any refund, credit, or other compensation offered in such circumstances is discretionary and does not establish an obligation to provide the same in future cases.
RESCHEDULING
Customers may request to reschedule a confirmed appointment, subject to availability and the applicable booking conditions.
Rescheduling requests should be made at least 2 hours before the scheduled appointment time.
A booking may be rescheduled for a maximum period of 30 days from the original booking date, subject to availability.
Rescheduling requests made less than 2 hours before the appointment, or after the appointment time, may be treated as a cancellation or no-show.
Promotional bookings may be subject to additional rescheduling restrictions as stated in the relevant promotion.
LATE ARRIVAL
Customers are encouraged to arrive 10–15 minutes before their appointment.
If a customer arrives late, the treatment may still end at the originally scheduled time in order to avoid affecting subsequent appointments.
The full treatment price remains payable even if the treatment duration is shortened because of the customer’s late arrival.
In exceptional circumstances, Siam Odyssey may attempt to accommodate a late arrival by adjusting the schedule, subject to availability.
TREATMENT & THERAPIST REQUESTS
Customers may request a particular therapist, subject to availability.
A therapist request does not guarantee that the requested therapist will be available at the time of the appointment.
Siam Odyssey reserves the right to assign or change the therapist when necessary due to scheduling, operational, health, safety, or other reasonable circumstances.
Customers must communicate any discomfort, pain, sensitivity, allergies, injuries, or other relevant concerns to the therapist or management during the treatment.
Customers may request the treatment to be adjusted, reduced in pressure, paused, or stopped at any time if they feel uncomfortable.
HEALTH & MEDICAL CONDITIONS
Massage and spa treatments are intended for relaxation and general wellness and are not intended to diagnose, treat, or cure medical conditions.
Customers are responsible for informing Siam Odyssey or the therapist before treatment of any condition, injury, allergy, pregnancy, medication, recent surgery, or other circumstance that may affect the suitability of a treatment.
If a customer has a medical condition or is uncertain whether a treatment is suitable, the customer should consult a qualified medical professional before receiving treatment.
Siam Odyssey may decline or modify a treatment where we reasonably believe that providing the treatment may pose a risk to the customer or therapist.
CUSTOMER CONDUCT
Customers are expected to behave respectfully toward Siam Odyssey employees, therapists, management, and other customers.
Siam Odyssey has a zero-tolerance policy toward harassment, abusive language, threats, violence, inappropriate sexual behavior, or any other unacceptable conduct.
Siam Odyssey reserves the right to immediately terminate a treatment or refuse service where a customer’s conduct is considered inappropriate, abusive, threatening, or unsafe.
In such circumstances, the customer may not be entitled to a refund.
PERSONAL BELONGINGS
Customers are responsible for their personal belongings while visiting Siam Odyssey.
Siam Odyssey recommends that valuable items be kept securely and not brought into the treatment room unnecessarily.
Siam Odyssey will take reasonable care of customer belongings but shall not be responsible for loss or damage caused by the customer’s own negligence, unless otherwise required by applicable law.
PROMOTIONS & SPECIAL OFFERS
Promotions, discounts, packages, vouchers, and special offers are subject to their respective terms and validity periods.
Unless specifically stated otherwise, promotions cannot be combined with other promotions, discounts, vouchers, or loyalty rewards.
Promotional prices are only applicable to the treatments and periods specified in the relevant promotion.
Siam Odyssey reserves the right to modify, suspend, or withdraw a promotion in accordance with its stated terms.
GIFT VOUCHERS & CREDIT
Gift vouchers, credits, and promotional vouchers are subject to their individual validity periods and conditions.
Unless otherwise stated, vouchers are not exchangeable for cash.
Lost, damaged, expired, or unauthorized vouchers may not be replaced.
Voucher terms may vary depending on the type of voucher purchased or issued.
ONLINE BOOKING
Online reservations may be processed through third-party booking or reservation platforms.
Customers acknowledge that the use of third-party booking platforms may also be subject to the terms and privacy policies of those platforms.
Siam Odyssey is not responsible for technical problems caused by third-party platforms, payment providers, internet connections, or circumstances outside our reasonable control.
WEBSITE CONTENT
Siam Odyssey makes reasonable efforts to ensure that information displayed on this website is accurate and up to date.
Treatment descriptions, photographs, prices, operating hours, promotions, and other website information may be changed from time to time.
Photographs displayed on the website are for illustrative purposes and may not represent the exact treatment room, facility, therapist, or treatment setup available at the time of your visit.
LIMITATION OF LIABILITY
Siam Odyssey will take reasonable care in providing its services.
To the extent permitted by applicable law, Siam Odyssey shall not be liable for indirect, incidental, or consequential loss arising from the use of our services or website.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indonesian law.
FORCE MAJEURE
Siam Odyssey shall not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to, natural disasters, fire, flood, epidemic, government restrictions, power failure, public disturbances, technical failures, or other unforeseen events.
Where reasonably possible, Siam Odyssey may offer an alternative appointment date or other appropriate solution.
PRIVACY
Customer information collected through our website, reservation system, or other communication channels will be handled in accordance with our Privacy Policy and applicable laws.
By making a reservation, customers consent to Siam Odyssey using their information as reasonably necessary to process bookings, provide services, communicate regarding appointments, and comply with applicable legal requirements.
GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
Any dispute arising from or relating to these Terms & Conditions or the services provided by Siam Odyssey shall, where possible, first be resolved through good-faith discussion between the parties.
CONTACT
If you have any questions regarding these Terms & Conditions, reservations, or our services, please contact Siam Odyssey through the contact details provided on our website.
Website: www.siamodyssey.com
By making a reservation or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions
